Thank you for visiting our brand new online shop. If you have any problems at all with your order please do not hesitate to contact us. 

We are new to this and welcome  any feedback on your experience as an online customer. 

Please check out our Ts and Cs before placing your order.

Ts & Cs

Definitions

Customers or visitors to this website are referred to as “you.” Calladoodles Online is referred to as “us,” “our” or “we.”

Shop information

Our details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:

Calladoodles

18 High street 

Carshalton

Surrey

SM5 3AG

UK VAT number: GB 234053539

Contract of sale

No contract will be formed until you have received an email stating that your order status is "Posted" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).

Making a purchase

When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.

Pricing

All prices shown on our website are inclusive of postage costs, VAT and in GBP (£).

We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

Packaging

We make every effort to package your items attractively, safely and securely. It is important that you retain any packaging if you want to make a return.

Postage

All items within the UK ordered online or by telephone will be posted by Royal Mail and may require a signature. unfortunately we cannot post outside the UK at present.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.

Quality

We only work with designers which produce the highest standard of jewellery and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do

Use of our website

All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Calladoodles Online. You must also not use our website in any way that undermines the credibility of Calladoodles Online.

Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights. 

CW